Performance ships the majority of their international orders via Federal Express International Priority as they offer the best transit times, point-to-point tracking, customs clearance capabilities and problem resolution. We will also ship via the US Post Office from time to time, but as they do not offer point to point shipping, and very little customer service, they are not a preferred transportation option.
SHIPPING QUOTES: Our new website is linked directly with Fed Ex to provide real time shipping prices based on what you are ordering. If you would like to see if there are alternative shipping methods or ways to reduce the shipping costs, ask for a bundled/customized shipping quote during the checkout process or under any item. You can also use this bundled shipping quote to estimate shipping prices prior to placing an order. We can also provide estimated shipping-transit times for your order. For additional information not answered here simply email us at [email protected] with the exact items you are looking for, exact shipping address and postal code and we can give you an idea of what the shipping cost / options are via email.
IMPORT DUTIES, TAXES, & FEES: Performance will only charge you for the items you purchased and shipping costs. The customer assumes responsibility for all import duties, taxes, custom’s fees, brokerage fees associated with the shipment and you will pay them at the time of delivery. Should you refuse to pay them, you will be charged for shipping outbound and return shipping costs, and any associated taxes and fees required by the country to release the order. Be aware of this before you agree to shipping charges with an order.
OVERSIZED SHIPMENTS: On oversized shipments, we can seek outside freight options for customers. However, typically oversized packages are subject to additional shipping costs beyond what is originally quoted.
US POST OFFICE SHIPMENTS: We will ship some international orders by the US Post Office if requested by customers and available to be sent through them, but we prefer not to as they do not offer point to point tracking. Typical delivery time on most post office orders is 10 – 14 business days. However, as shipments are with government agencies know that these transit times are estimates and customer service is VERY limited. Use this service at your own risk!
LOST OR MISSING SHIPMENTS
Items that are lost or determined to be missing should be reported to Performance within five business days of the expected delivery date. At that time, we will file a claim with the shipper and come up with a solution to either replace or refund the items on the order. (NOTE: If the item is sent with the US Post Office, the process can take up to 30 Days before a claim can be resolved) Unreported missing or lost shipments are the sole responsibility of the customer and not Performance Ski and Surf. As such we will assume no liability for unreported missing or lost shipments. Also if you request to have a package dropped off at your home / have signed an agreement to allow the delivery company to drop off the package without a signature you are agreeing to do so at your own risk. And if the package is lost or stolen it is your responsibility.
Please open and inspect the contents of your package upon delivery. If items are determined to be damaged, keep the box and all packing material. Call us at 407-859-7544 or email us at [email protected] immediately to alert us of the problem. Please have your tracking number, invoice and a list of the damaged items. We will start a claim with the shipping company and arrange for the damaged items to be picked up in their original box. If items are determined to be damaged upon the fault of the shipping company, credit or replacement products will be sent to the customer. Claims must be made within 5 business days of the receipt of the package.